Welcome to MobileWay.pk, your trusted destination for electronics, mobile phones, and accessories. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our comprehensive refund and return policy below.
1. Returns
1.1 Return Eligibility : At MobileWay.pk, we accept returns of new, unopened electronics and mobile accessories within [30] days of delivery for a full refund. Items must be in their original packaging and in a condition suitable for resale.
1.2 Non-Returnable Products : Please note that certain items are non-returnable, including:
- Opened or used electronics
- Personalized or custom products
- Digital downloads and software
1.3 Return Process : To initiate a return, email our customer service team at mobileway.pk@gmail.com with your order number and reason for the return. We will guide you through the return process to ensure a smooth experience.
2. Refunds
2.1 Refund Processing : Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [7-10] business days.
2.2 Shipping Costs : Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
2.3 Restocking Fee : A restocking fee of [X%] may be applied to returns of non-defective or non-damaged items.
3. Exchanges
3.1 Exchange Policy : Exchanges are available for defective, damaged, or incorrect items. If you need to exchange a product, contact us at mobileway.pk@gmail.com within [30] days of receipt. We will provide instructions and send a replacement at no additional charge.
4. Damaged or Incorrect Orders
4.1 Reporting Issues : If you receive a damaged or incorrect item, please contact us immediately at mobileway.pk@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund promptly.
5. Contact Information
For questions or concerns about our refund and return policy, please reach out to us:
- Email : mobileway.pk@gmail.com
- Phone : [Insert Phone Number]
- Address : [Insert Physical Address if applicable]
6. Policy Updates
MobileWay.pk reserves the right to update or modify this refund and return policy at any time. Changes will be posted on this page with an updated effective date.